How It Works
From your first enquiry to the final clean, with one contact the whole way through.
Five steps from enquiry to check-out
- 1
Enquire
Send a booking request with dates, guest numbers, bedrooms, area, budget and parking needs.
- 2
We match options
We send furnished options that fit your brief, with the rate for each.
- 3
Confirm and sign
Choose a place, sign the booking agreement and pay the deposit or set up account billing.
- 4
Move in
Guests get an arrival guide with keys or access codes, Wi-Fi details and who to contact.
- 5
Ongoing support and check-out
We handle maintenance, extensions and cleaning, then arrange the final clean and key return.
What we need from you
Dates
Check-in and check-out dates, even if the end date is an estimate.
Guests
How many people, how many bedrooms, and anyone sharing.
Location
The site or office address, and any parking or access needs.
Booking questions
What kind of agreement do you use?
Bookings are made under a written accommodation agreement with your organisation. We confirm the terms, rate, inclusions and cancellation conditions before you sign.
Can guests extend their stay?
Usually, yes. Let us know as early as you can and we will confirm the extension with the property, or arrange a move if it isn't available.
Need people housed in Sydney?
Tell us who is coming, when and where they need to be, and we will come back with furnished options.